Answer:
Talk time= 0.88 minutes.
Explanation:
The talk time is the time that is used by employees talking on one phone call. This is calculated by getting the time spent on calls in a day. The call time is now divided by the daily demand of calls.
In the given instance there is only one shift of 370 minutes.
Break given is 3*11= 33 minutes
Lunch break is 35 minutes.
So remaining time= 370-33-35= 302 minutes.
Talk time = Time per shift/Daily demand
Talk time= 302/342
Talk time= 0.883 minutes.