A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Question

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11-03-2020
Business

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A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

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segehood segehood · Answer 1 · 2020-03-16T03:33:44+01:00

Answer:

A. Customer relationship management systems (CRM)

Explanation:

CRM is a technology that manages an organization's interaction with current market and future markets by organizing and coordinating sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. It aims at providing better technical support along with better customer services in order to improve business relationships. CRM enhances an organization ability to create and improve customer relationships.