Answer:
a. People are hard-wired to feel emotions about a situation before they reason it out.
Explanation:
Emotional hijacking occurs when our brain's emotional processor (amygdala) bypasses our normal reasoning process.
This occurrence in terms of an emergency is a self-defence mechanism when it is necessary to act in the face of perceived danger.
Emotional hijacking occurs when there is a compulsive need to complete and action. For example answering an email, answering the phone.
It is possible to control emotional hijacking through emtional intelligence.