Answer:
The answer to the question is customer- initiated touch point
Explanation:
In Hank Brigman's submission a touch point is the meeting point between customers and the organization in order to share vital information,negotiate business or zeal up a transaction.
When interaction is initiated by the customer, it is known as customer-initiated touch point.This is sometimes made possible by referrals from those customers who have made use of the product in the time past or due to a brand loyalty a product or service commands among its rival products or services.
