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When you verify a system is functioning properly, you determine that the problem could have been prevented.

What should you do to help the computer’s user avoid having the same problem again?

a.

Lock the user out of the problem area.

b.

Instruct the user on how to prevent the problem.

c.

Don’t tell the user anything so that he will have to call you back when the problem occurs again.

d.

Document the problem and hope the user reads your notes.

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Answer:

Option b: Instruct the user on how to prevent the problem.

Explanation:

As a system verifier, the main job is not only to spot the error but also to ensure the errors are flagged and some remedies can be recommended. The most direct way to avoid the computer user having the same problem is to give instruction the user on how to prevent the problem. The instruction can be written in a document with a proper step by step guideline that is easy to follow. This can save computer user a lot of times to tackle the same problem that has been addressed before.

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