Answer:
Option D= post office sorting facility is right.
Explanation:
Service industry is divided into two namely; the capital intensive organization and labour intensive organization.
In capital intensive organization, capital investment plays a major role.
The labour intensive organization involves the development of labour for efficiency in rendering services to customers. In labour intensive organization, service process can be further divided into four(4) categories. They are;
(1). Custom shop service: here, there is high customer contact and professional staff.
(2). Mass service: here, we have standard development of resources.
(3). Professional services: here, there is good interactions between customers and the professionals.
(4). QUASI- MANUFACTURING: here, there is low customer contact and rigid standardized process.
