Your company started using a new shipping company two months ago. During your short relationship with the company, you notice that it regularly inflates its shipping rates, fails to meet scheduled deliveries, and loses packages. You decide to write a letter to them ending the business relationship. What are your goals when responding to the previous scenario? Check all that apply.

a.To encourage follow-up correspondence from the receiver.
b.To convey fairness.
c.To avoid creating legal liability for your company.
d.To ensure that the company knows you are angry.
e.To make the receiver understand the bad news.

In our case, the options c and e are correct because if we are in a agreement with the shipping company then we have to fulfill the legal requirements and other obligations so that we don't have to face the legal issues in this case.
Moreover, the letter will make the company full aware of the situation that why we are terminating our business relationship with them so that all the things remain clear.

All other options are not valid in our scenario, like option a because we don't want to continue more correspondence with them due to their bad services. Similarly, the letter is intended to make them understand we don't want more business with them. We don't want the company that we are angry as it is not enough rather we do want to understand the whole scenario that they are not doing good business as well as we are going to end business with them.