Answer: measuring actual performance
Explanation: Measuring is the first step in the control cycle. Many employment and tasks can be expressed in concrete and observable terms.
Managers often use a number of information sources to assess actual performance, such as personal observations, statistical reports, oral reports, and written reports.
In the given case, Zachary is using a report that lacks relevance relative to the measurement criteria. Hence from the above we can conclude that the correct option is A.
Answer:
a. Measuring actual performance
Explanation:
The department receives the performance report which summarizes the actual performance, but as the report does not include the rejected rates that means the department shall be considering the rates also.
The department shall consider the measuring of actual performance by themselves also.
This shall not be left up on the statistics received. Rather if the calculations are done previously, it shall be a reconciliation between the own report and that of the statistics.
This shall help them to improve their performance.
