Answer:
B) Adaptive Change
Explanation:
This is an example of an adaptive change in response to the market players. Mr. Brown realizes that if continued couponing is not yielding desired results and thus the department store needs to change the market strategy to something that actually works. There is no innovation or change in product or process thus all the other options are redundant and the department store simply adapts to what is working in the market currently, as vouched by its competitors.
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