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Ryan, as part of his recent promotion, attended a training program that focused on issues like active listening, mentoring, and giving feedback. The training program required Ryan to participate in exercises that focused on these areas along with other managers and employees. Ryan found the seminar to be very helpful in pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is referred to as:

Respuesta :

Answer:skill building training or program

Explanation:

Skill building programs are meant to equip someone with necessary skills which are required to effectively perform a particular task.

People need the be trained in order for them to improve or have skills that are needed in their given task. When someone get a position or move from one level to another they may be a change in tasks that they will be doing in their new position hence they need new skills which are specified for that position that they would be taking and training is crucial in equipping them with such skills.

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