Answer:
The technician should try to install an application the drive will work with the drive
Explanation:
Since the drive was installed and a save option was present a day before,that means the drive is compatible with the user system and the next day, there are complicating issues with the drive, what the technician should do first is to try run the drive with an application to see if the drive is installed properly. If the problem persist, the technician should uninstall the drive and install properly again.
Also another possibly problem, is that maybe the drive was deleted from the system or it was not saved properly or not installed properly. Basically, the technician