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YourCafe, a popular café in the United States, is planning to increase its market share and has decided to open its outlets in all major airports and shopping malls across the country. Which of the following elements of service-delivery system design is YourCafe trying to address?
a. Service process and job design
b. Facility location and layout
c. The service scape
d. Technology and information support systems

Respuesta :

sandlee09

Answer:

b.

Explanation:

Based on my experience, I can say that in regards to the information provided within the question the element that is being addressed is Facility location and layout. This is the case because since they want to expand to all the major airports they are looking for facility locations and will need to customize each layout of the facilities to match the airport requirements.

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