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"In a study, you use a 5-point scale to collect customer ratings of a service, with
1= unacceptable,
2= poor,
3= fair,
4= good,
5= excellent.
You want to present the data in a way to indicate the percentage of participants who rated the service as good or excellent. A common method for presenting these data is called:______

Respuesta :

Answer:

Likert scale

Explanation:

  • The use of the Likert scale which is a rating scale is found to be used in all sorts of surveys and how people feel about something. The questions that you ask the people are ideally 5-7 balanced resources that can be chosen. The scale represents the  

1. The Strongly disagree

2. The Disagree

3. The Neither agree nor disagree

4. The Agree

5. The Strongly agree

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