Answer:
sunita experienced emotion-triggered hormonal changes
Explanation:
For some people, sudden stressful situation can create massive hormonal change that effected our body in a very unique way. So when it happened, we are most likely to remember that situation for a very long time. When we observe both sunita and pam's experience, we can infer that the turbulence create more stress to pam than sunita.This make pam able to remember the incident very clearly and could potentially lead to long term trauma.