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This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _________.

Respuesta :

Answer:

policy

Explanation:

Company's policy -

It is the guidelines which can affect the objectives , plans and operations .

It consists of the rules which outlines the responsibilities and activities of the employees of the company .

It is the rule which need to be followed by all the employees .

hence ,

The new directive by Alice , is an example of a policy .

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