Answer:
The key elements in this case should be clears facts, statement of you want done, reasonable request and and allow company to choose solution to issue
Explanation:
The main idea of making a request for a claim or adjustment is to identify and solve an specific problem involving a product or service that's why we have to clear, precise, offer a solution that we think will be beneficial for both sides and also let some room to the other side to find a solution to the issue we are addressing