Answer: Design quality and process quality
Explanation: A product or service is performed through a set of actions, which define whether it is good or bad (quality). Therefore, it can be said that the quality of the product or service, comes from the ability of the organization to respond to the needs and expectations of customers satisfactorily. Designing the quality of the products is the route that the seller follows to satisfy all the needs of the client and the process used for this, which must be thorough to meet the expectations of the customers.
