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Maggie is interviewing a group of personnel from the call centre help desk. She wants to know why the service level agreement (SLA) is not being met. Since the problem includes a great amount of human interaction, which facilitation tool would be most suitable

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keytothegate
Five whys. Hope this helped
nutanraj654

Five whys facilitation tool would be most suitable.

What is a service level agreement?

Service Level Agreements (SLAs) set expectations between service providers and customers, and the products or services offered, single contacts for end-user issues and processes are monitored and approved.

What are the three SLA types?

SLAs have three basic types: customer, internal, and tiered service level agreements. Customer service contracts are entered into between the service provider and its external customers. This is sometimes referred to as an external service contract.

To learn more about service level agreements (SLAs), see

https://brainly.com/question/16015646

#SPJ2.

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