Respuesta :
Answer:
The correct answer is C) Speaking in a moderate and assertive tone
Explanation:
90% of conflicts occur due to wrong voice tone so pace, pitch, and volume of tone should be under controlled during speaking to avoid conflicts. Speaking very loudly shows insensitivity and increase aggression between the persons involved in conflicts.
Speaking in moderate and assertive tone shows that the person is calm and trustworthy. Comfortable speech allow other person to listen him clearly and understand the perspective of him in a positive manner. This reduces the stress between persons involved in conflicts. So the correct answer is C.
