Answer 1:
Sending Communication, Receiving Communication and Feedback.
Sending Communication:
Communication scholars refer to this as “encoding” a message; i.e., constructing and transmitting an understandable message to the receiver.
Receiving Communication:
Most leaders assume they're nice listeners. nevertheless in my 30-plus years of expertise, be it in Fortune five hundred boardrooms or at the frontline momma and Pop retailers, the leaders I actually have encountered, worked with or coached, are either average or really, poor listeners. while not robust listening skills, you're doomed to be a really mediocre supervisor of a team with low morale and low productivity.
Feedback:
After sending the message and receiving a response, it's time to supply feedback to finish the communication method. curiously, feedback has 2 parts, that is, giving and receiving. someday frontline leaders provide feedback to staff, colleagues, vendors, customers and even bosses. generally, frontline leaders receive feedback from constant teams. Let’s examine every half individually.
Answer 3:
Repression, regression, projection, reaction formation, and sublimation.
