Joe is going to assist Brenda in improving her department's workload by implementing a checks and balances system in the mailroom. Brenda is going to ensure her team adheres to this new system so that Joe is able to get the documents he needs on time. This is an example of which of the following?
a. Engaging in active listening
b. Shifting from content to process
c. Suspending judgement
d. Demonstrating a collaborative relationship