A fulfillment center has received several complaints from customers regarding fragile
items that were delivered broken. The last complaint was received a week ago from a
customer who purchased a mirror through the retailer's website. The customer sent the
mirror back, explaining that when the item arrived, the mirror glass was shattered.
Based on what you read, which of the following could be true? Check all that apply.
The packing materials used for fragile items aren't appropriate
Packers aren't using enough packing material
Packers are using too much packing material
Packers aren't properly trained