Robin is a customer care agent for an internet service provider. An angry customer calls and starts by threatening to switch to another service. Arrange the steps in the correct sequence that Robin should take to address the customer's problem.
- Tell the customer that he will send a maintenance team member to check if the recent snowfall has damaged the cable.
- Politely ask the customer to confirm that the service is not available even when the adapter is plugged in and the software is installed.
- Ask the customer to share the problem with him so that he can help.
- Note that the customer has not been able to access the internet for two days.
- Apologize for the lack of service the customer has faced despite trying the troubleshooting fixes.