Jumana operates a small business that sells stoneware gifts and collectibles. Jumana is developing a website for the business for the first time and would like your advice regarding proper content and structure of the website, particularly in terms of how readers of paper materials and web users differ. Which of the following is good advice for Jumana?
a) Web users refer frequently to directions.
b) You can have substantially fewer lists on the web than in a typical print document.
c) Placing frequently accessed items close to the top of the content area is important.
d) Users can more quickly scan items in columns rather than rows.
e) Web users do not want to read.