If the company decides to allocate two employees to the call centre on a 24-hour basis (total 6 employees each work 8 hours), what will be the new Lq, Ls, Ws, Wq, and probability of the system to be i
a) You should specify the relevant formulas to calculate these metrics.
b) Lq = ?
c) Ls = ?
d) Ws = ?
e) Wq = ?
f) Probability of the system to be idle = ?