Which of the following statements about formatting e-mail messages is most accurate?
Group of answer choices
a. Standard formatting guidelines for e-mail have been developed that are followed by most businesspeople.
b. Since e-mail messages are similar to memos, you should not include a salutation.
c. Boldface and italics should be used to make important information stand out in the message.
d. The body of an e-mail message should be typed in upper- and lowercase letters.