Scenario John is a middle-aged man who recently began using the services at First Access. He is a large man and is generally a very happy and easy-going person. He has been a drug user for many years and suffered some loss of brain function due to a near-fatal overdose. Because of this, he is slower at processing and responding to information during conversations. Lately, he has been increasingly agitated and frustrated, and the office staff is worried he will become violent. You are Estelle Lovett, and you work as a community support worker for First Access. The Service Coordinator has asked you to have a conversation with John to find out what is causing him to feel this way.
A) True
B) False