Which of the following is done by the managers of an organization while developing alternative solutions to a problem in the decision-making process?
1) Defining the problem in terms of solutions and identifying its symptoms as problems
2) Measuring the gap between the levels of performance specified in the organization's goals and the levels of performance attained
3) Ignoring the problem's urgency, growth tendency, and impacts as they are unimportant
4) Examining the internal and external environs of the organization to determine if they have useful information to develop possible alternatives