A middle-aged woman with frozen shoulder returns with request for pain medication as her condition is not improving. You learn she stopped going to physical therapy (PT a month ago because she can't pay the weekly co- pays. She was relying on a local soup kitchen for meals, and it recently closed. She now needs to use the money to buy food. You refer her to a local food pantry so that she can resume PT. What is the correct CPT code for this established patient in the office?
a. 99214
b. 99211
c. 99203
d. 99241