A patient of dr. warner calls the office at 9:15 a.m. and states that she has been experiencing nasal stuffiness, a cough, and a sore throat for 4 days. this morning she has a fever of 102.8 °f and a stabbing pain under her ribs when she coughs. she asks if dr. warner can fit her in for an appointment this morning. there is one open appointment today at 4:00 p.m., and there are four appointments for urgent patients open tomorrow. what should the medical assistant do?