When Arlie Hoschild talks about the managed heart, she refers to:
Group of answer choices
a) A 19th century style of employment that is no longer popular
b) A condition in which an employee must treat her emotions like a commodity she manipulates for her job
c) A leadership style Karl Marx advocated in his writings
d) A heart-felt way of approaching one's employment during diffcult times
e) A specific management style some restaurant-owners forbid in their companies