Sorry, but we cannot provide direct contact with the provider.

1) Can patients speak directly with the provider?
a) Yes
b) No
c) Sometimes
d) I'm not sure

2) Is direct communication with the provider allowed?
a) Always
b) Never
c) Sometimes
d) It depends

3) Patients are encouraged to speak directly with the provider.
a) True
b) False

4) What is the policy for patients speaking directly with the provider? (Open ended)