When you begin interviewing your patient, he tells you that he has not felt well for several months, ever since he had his gallbladder removed. He goes on to tell you that he cannot get his wife to schedule a doctor's appointment for him and when she remembers to call, the office is always closed. Which of the following is the best way to proceed?
a) Advise the patient to see a different doctor for a second opinion
b) Inform the patient that you will speak to his wife to schedule an appointment
c) Reassure the patient that his symptoms are likely unrelated to his surgery
d) Encourage the patient to seek medical attention promptly and offer assistance if needed