Jean, a social worker, goes to visit Juanita, a client in an impoverished section of town who has applied for a free home health-care program. Upon entering the house, Jean observes many cockroaches. The kitchen garbage is overflowing with dirty diapers, and when Jean goes to wash her hands, nothing comes out of the faucet. Juanita does not appear concerned about the condition of the home or the potential impact on her 4-year-old son and 2-year-old daughter. What should Jean do?