Each Saturday night, someone in the community called the local police to control the noisy, riotous activity at Billy Bob's Tavern. However, Mr. Bob never took action on his own and ignored the problem. Eventually, local residents forced him out of business. Mr. Bob might be in business today had he
a. been less responsive to the community's needs.
b. simply reopened his business in the same location.
c. worked more with the community to solve the problem.
d. read all complaint letters over coffee.
e. asked the police to stop bothering him.