A customer tells you she asked a coworker of yours for help with something. She says the coworker told her he didn’t know anything about it and just rudely ended the call. What would you do?
a. Suggest talk to the manager personally
b. Ask her what she would like you to do
c. Ask her if she remembered the name of the employee and approach that person yourself
d. Apologize and tell her you will glad to help her whenever you can
d. Apologize and tell her you will tell the manager