Question 5 (5 points)
Which of the following is the best advice for writing a complaint letter?
Never request a specific action; let the reader decide what the best solution to
the problem is.
Use descriptive language to convey the strong emotions you feel about the
issue.
O
Provide important details about the issue, including order numbers or promised
delivery dates.
Jy
Wait to state your problem until the conclusion of the letter.
