an organization has just begun to initiate major changes in its manufacturing processes. there has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist cooperation among the employees. to explain the changes to employees and the logic behind the decisions to make the changes, a series of small group discussions has been organized. in addition, management offered a vacation time bonus to be awarded to employee groups who meet the organization's timeline for implementing the changes. finally, a few employees who are known for their resistance to these changes have been appointed to serve as employee liaisons on the change leadership team. which of the following methods of managing resistance to change is used in the third approach?